Material: Nylon
Size: 0.2/0.25/0.3/0.35/0.4/0.45/0.5/0.6/0.7/0.8mm
Length: 90/70/55/45/35/30/25/15/9/7m
KOKODIY Returns & Refund Policy
Welcome to kokodiy.com. We are committed to providing a smooth and pleasant shopping experience.
Please ensure the recipient’s name, delivery address, and phone number are correct. KOKODIY is not responsible for lost packages caused by incorrect information.
1. Cancellation
Orders can be canceled within 6 hours after placing the order and before the package is shipped.
Once the package is in transit, we cannot cancel the order.
Thank you for your understanding.
2. Return & Exchange Conditions
Customers may request a return or exchange within 30 days of receiving the product.
To be eligible for a return or exchange:
All items must be in their original packaging with all parts and components.
Items must be in new condition with no damage or cut wires.
Returns/exchanges must be shipped using the same service as the original delivery.
Returns must be sent from the same country to which the order was originally shipped (e.g., orders delivered to the US must be returned from the US).
Note: Items that do not meet these criteria may be subject to a restocking fee.
Exceptions – Return Shipping Costs
Returns are not free unless the product is defective, sent incorrectly, or missing items.
For returns due to other reasons, customers are responsible for return shipping costs.
Examples of non-eligible returns for free shipping:
Items that have been installed or assembled
Items not in original condition or packaging
Made-to-Order, custom, or special-order items
Items/packages damaged without proof from local logistics
Any items or styles not listed on our website
Return Address
Please contact customer service to obtain the return address before sending any items.
Email: service@kokodiy.com
3. Refunds
Refunds will be credited to the original payment method.
Shipping costs are non-refundable.
Once your return reaches us, please allow 7–14 business days for processing (depending on peak times).
If the returned items do not meet the conditions listed, the package will be sent back at your expense.
You will receive a confirmation email once your refund is issued.
4. Damaged or Defective Products
KOKODIY takes full responsibility for items damaged during transit or defective due to incorrect packaging.
Inspect the package upon delivery. If damage is found, document it when signing for the package.
If the product is damaged, send photos to service@kokodiy.com. We will assist you in handling the insurance claim.
5. How to Return an Item
To start a return, please contact our customer service team with the following information:
Order number
Proof of purchase
Photos or video of the faulty product
Return/Exchange Address: Provided by customer service.
Email: service@kokodiy.com
Company Name: KOKODIY LIMITED
Registration Number: 77109588
Company Address: RM A07, 1701-02 NEW TREND CENTRE, 704 PRINCE EDWARD RD EAST, SAN PO KONG, HONG KONG
Shipping Policy
Shipping Cost
- Standard shipping: $4.99 (or equivalent in your local currency)
- Free shipping for orders over $26 (or equivalent in your local currency)
Delivery Time
We ship via air freight. Delivery time is calculated as:
Delivery Time = Processing Time + Shipping Time
Processing Time: 1–3 business days
Shipping Time by Region:
North America: 7–12 business days
South America: 10–15 business days
Europe: 7–12 business days
Asia: 5–10 business days
Africa: 10–20 business days
Oceania: 7–12 business days
Note: During peak seasons and promotional periods, delivery may take slightly longer.
Order Tracking
Delivery time starts from the moment your order is accepted, including a 48-hour period for order processing on business days.
Once your order is packed, we will send a shipment confirmation email with delivery details and a tracking link.
Tracking information may take a few days to appear after shipping.
Delayed or Lost Packages
If your order is delayed or lost due to reasons beyond our control, we are very sorry. We can help in the following ways:
Maintain communication
Contact our customer service so we can monitor your package and keep you updated on its status.
Alternative actions
If the package is delayed, we may resend your order using a faster shipping method.
If you are anxious to receive the order, contact us and we can explore solutions based on the situation.
Order Cancellation
Orders can be canceled before processing. If canceled in time, you will receive a full refund.
Once the order has been shipped, we cannot cancel it, but you may return it after delivery if you do not want the package.
You will be notified by email when your order is shipped. Please note that cancellation is not possible after shipping.
