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Privacy Policy

Thank you for visiting kokodiy.com (the "Website").

This Privacy and Security Policy (the “Policy”) explains the information we collect about you on the Site, such as how we use the information about personal data, some of the security measures you take to protect the information, and the choices you need to make to review, revise and / or limit our use of that information.

This policy is part of the Terms of Use that govern the website and is binding on all users of the website.

If you object to this privacy policy, you should immediately stop using the website.

How do we use your personal information?

By providing your personal information, you consent to kokodiy.com using the information collected to meet our obligations to you and to provide you with the service you have come to expect.

We need your personal data for the following purposes:

-To create your personal account at kokodiy.com (e.g. your name and email address)

-To process your orders (e.g. your name, address and bank details)

-To be able to send SMS notifications about the delivery status (e.g. your mobile phone number)

- To be able to send you marketing offers such as newsletters and our catalogs (e.g. your e-mail address, your name)

- To be able to contact you in the event of problems with the delivery of your items (e.g. telephone number, address)

- So that we can answer your questions and inform you about new or changed services (e.g. your e-mail address)

We will only keep your data for as long as is necessary to provide our services to you or for as long as we are legally obliged to do so.

We cannot remove your data if there is a legal storage obligation, e.g. B. accounting rules, or if there is a legal reason to keep the data, e.g. B. an ongoing contractual relationship.

Non-personal information will be used as described above and in other ways as permitted by applicable law, including combining non-personal information with personal information.

We also monitor website usage and traffic patterns in order to improve the design of our website and the products and services we offer and to determine which offers, promotions or information should be sent to you.

In order to better serve you, we may combine personal information that you give us online, on a mobile device, in our branches or through our customer service call center.

We can also combine this information with publicly available information and information that we receive through cross-references with selected partners and others. By combining this information, we can better communicate with you about our products and services, special events and promotions, and better personalize your shopping experience.

You have the right to request information about the personal data that we hold about you.

If your data is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. Every year you also have the right to request, free of charge, written documents on the personal data that we have about you in our account files.

To request this document, please write to kokodiy.com Customer Service. You can revoke your consent to us at any time by using the data for marketing purposes (i.e. sending catalogs, newsletters or offers). You can contact us by phone or email.

You can access your personal account to update your personal information.

Please note, however, that your personal account details are protected by your username and password.

It is your responsibility to ensure the security of your username and password as any actions taken while logged into your account are your responsibility.

We do not sell your data to third parties.

However, we pass on data to third parties if this is necessary to carry out a transaction, to provide a service, for administrative purposes or if this is required by law.

All data that is passed on to third parties will be used to fulfill kokodiy.com's obligations. You can also pass on your personal data to organizations such as credit reporting agencies or debt collection agencies in order to carry out credit checks, identity checks, credit monitoring and debt collection.

In addition, we pass on your data if such a transfer is required by law or to protect against potential or suspected fraud. Your personal data can be passed on. If you do not want us to share your personal information in this way, please do not share it with us.

Cookie.

A cookie is an element of data that is stored on the user's hard drive and contains information about the user.

We use both session and persistent cookies. Cookies allow us to track and target the interests of our users as a whole by analyzing popular areas and products in order to improve future experiences on our website

Cookies do not cause any damage to your computer systems or files, and only the website to which a particular cookie has been transferred can read, change or delete that cookie.

If you do not want information to be collected using cookies, there are simple procedures in most browsers that allow you to delete existing cookies, automatically reject cookies, or have the option of rejecting or accepting the transmission of certain cookies to your computer.

You can easily delete cookies from your computer or mobile device using your browser. Instructions for handling and deleting cookies can be found in your browser under "Help".

You can disable cookies or receive a notification every time a new cookie is sent to your computer or mobile device. Please note, however, that you will not be able to use all functions if you deactivate cookies.

Security.

kokodiy.com takes every precaution to protect our users' information.

When users are asked to enter sensitive information (such as credit card number and / or social security number) on our registration / order form, this information is encrypted and protected with SSL (Secure Socket Layers) encryption software. On a secure page like our order form, a lock icon will appear at the bottom of your web browser.

If you are not on a safe page, you will not see a lock icon. In addition, the servers on which we store personal data are kept in a secure environment with limited access. However, security systems, including encryption systems, are not infallible.

While we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, please email us at service@kokodiy.com for more information.

Addition of information.

In order for kokodiy.com to properly meet its obligations to our customers, we need to supplement the information we receive with information from third party sources such as our affiliated websites.

For example, we will combine information about users' purchasing habits with similar information from our affiliated websites.

When a user makes a purchase from one of these companies, the companies collect this purchase information and share it with us so that we can customize the website to suit our users' preferences.

If the personal data of a user changes (e.g. your zip code, your telephone number, your e-mail address or your postal address) or if a user no longer wants our service, we offer a possibility to transfer the personal data of this user correct, update or delete / disable information provided. This can be done using the unsubscribe feature in our communications.

Changes to this Policy We reserve the right to change this Privacy Policy and any of our policies or procedures regarding the treatment of the information collected on the website without notice. You can determine when this Privacy Policy was last revised by referring to the date at the top of this page. Any changes to our privacy policy will take effect when the revised policy is posted on the internet accessible through the website. By using the website after such changes, you accept the revised policy that will apply. We encourage you to periodically review our privacy policy to ensure that you are familiar with our most current version.

This page was last updated on February 15, 2023.

Company Name: Shandong Hanmeitong Cross-border E-commerce Co., Ltd

Company Address: 447 Qiantun Village, Jiangguantun Street Office, Economic and Technological Development Zone, Liaocheng City, Shandong Province, China.

 Email:service@kokodiy.com

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